Sedgwick Jobs

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

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Claims Handler (Pre-Litigation)

In partnership with our client Sedgwick are seeking a Pre- Litigation Claims Handler for an immediate start.

Contract: Two months

Location - Dublin 2, Hybrid model.

The purpose of the Claims Handler role is to manage investigation, negotiation, and resolution of a portfolio of Personal Accident, Motor and third party Property Damage claims at Pre-Litigation stage within their allocated authority limit.

Reporting to the Pre-Litigation Team Leader the claims handler will get involved in the delivery of Pre- Litigation team goals and collaborate in collective claims departmental objectives whilst managing a specific allocated portfolio of claims.

Manage a portfolio of PA, Motor and Property damage claims in Pre-Litigation ensuring each case has a clear strategy while controlling claims

Build and maintain strong relationships with Clients, Members and Service

Adhere to documented policies and claims handling

To manage a portfolio of high turnover claims ensuring prompt and proactive resolution, and processing of personal accident claim payments.

Reporting to the Team Lead, the Claims Handler will be responsible for management of own portfolio and collaboration and contribution to wider departmental goals.

Your role as part of the Pre-Litigation Team involves:

Prompt and efficient management of tasks, workflow, and keen adherence to deadlines.

Taking first notification inbound calls from customers and claimants regarding new claims and providing updates as requested on the phone.

Providing advice on the claim process and guiding policyholders in terms of steps, procedures, and requirements.

Claims registration, allocation of initial reserves data capture and claim acknowledgement.

Instruction of experts from a service provider panel and initiation of claim investigation.

Identify and escalate claims relating to serious injuries, large losses or with other key characteristics.

Identify missing or further required information to progress claim and pursue.

Monitor for and refer suspicious documentation or circumstances within reported claims and escalate appropriately.

Active use of telephone engagement to enhance customer service.

Prioritise work and meet all targets.

Collaborating, co-operating, and supporting your team members to meet all targets.

Support fraud Strategy and targets.

Provide a high standard of Customer Service.

Carry out any other duties as required by claims management.

Ensure compliance with all regulatory, governance, quality standards and processes.

Ensure your day-to-day actions and interactions are inclusive and foster a culture of trusted collaboration and respect.

Monitor and review reserve and apply suitable reserve or standard reserves as appropriate in line with reserving

Help identify process improvements in team performance, process efficiency and client service.

Authorising claims EFT payments within designated authority levels.

Meet all regulatory requirements annually.

Experience, Skills and Education Qualifications:

MCC qualified, APA

Relevant professional and /or 3rd level

Ideally prior experience within claims in the General Insurance

Ideally previous damage claim handling experience or claim benefit processing.

Analytical and decisive, with the ability to prioritise

Strong written and verbal communication

Active Listening s

Highly computer literate, familiar with systemised claims handling

Proficient in Word, Excel &

Be flexible, self-motivated with strong organisational

Results driven and goal focussed.

A practical and logical person with the ability to view claim details and make sound decision upon presented information and expense information.

Be customer focussed and committed to quality.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)