Job Information
Sedgwick Quality Governance Lead in United Kingdom, United Kingdom
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Quality Governance Lead
Job Location: UK wide
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for a Quality Governance Lead across the UK
About the Quality Assurance department
At the forefront of innovation, our Quality Assurance (QA) team is the first line of defence, supporting operational colleagues in planning, designing, and implementing change. Currently, our QA function is undergoing an exciting transformation, offering our people the chance to play a crucial role in enhancing our services and establishing robust quality metrics.
As a specialist function, the QA team provides independent assurance across operational areas through meticulous monitoring and customer outcomes testing. We are committed to driving a cohesive and effective model that ensures our operations meet business needs, client expectations, and regulatory standards.
Be part of a team that champions excellence and continuous improvement. Join us to leverage your leadership skills and drive excellence in our Quality Assurance function!
About the role
Exceptional Problem-Solving Abilities: Capable of determining appropriate resolutions for case reviews, managing a team, and guiding assessors, administrators, and analysts to maintain high-quality standards across all areas of work.
Solution Design and Implementation: Proficient in creating and executing solutions that enhance quality, efficiency, and stakeholder satisfaction.
Governance and Control Support: Assist the Quality Assurance Director with governance and controls across all platforms, systems, and actions.
Quality Assurance Expertise: Demonstrable experience in Quality Assurance, with excellent problem-solving and decision-making skills, and a proven track record in producing QA plans.
Roles and Responsibilities
Team Development and Leadership: Mentor and develop a high-performing team of quality assurance professionals. Lead by example, fostering a culture of innovation, continuous improvement, and quality efficiency.
Internal Audit Oversight: Develop and oversee internal audit checks to identify deficiencies and implement strategies that align with governance controls.
Team Building and Training: Build and lead a team of QA professionals, providing guidance and training to foster a culture of quality throughout operational areas.
Cost-Benefit Analysis: Understand additional cost implications, balance risks and benefits, and demonstrate the effectiveness of remedial actions.
Stakeholder Relationship Management: Establish strong working relationships with stakeholders and collaborate with QA Consultants to resolve quality concerns and issues.
Governance Control Maintenance: Establish and maintain robust governance controls, including ownership and approvals of regulatory documents.
Leadership in Team Growth: Lead a newly formed team, assisting them in growing into new roles and helping shape the QA function as it evolves.
What we’ll give you for this role
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Fully funded company vehicle or cash in lieu allowance
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Other benefits
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)