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Sedgwick Claims Associate - Recovery in Parsippany, New Jersey

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Claims Associate - Recovery


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE : The Claims Associate-Recovery position is in an inbound/ outbound call center focused on obtaining insurance carrier information and or payment for damaged rental vehicles. In this fast paced environment colleagues will learn and gain the skills and knowledge to elevate themselves to the next level. They will gain extensive knowledge of the car rental industry and insurance claims as a whole. Functions include processing the regular monthly payment recovery files; to coordinate with collection agencies; and to support the Claims Recovery Team within company standards and industry best practices.


  • Responsible for assigned inventory of files with recovery; maintains a monthly diary to receive the payment from at-fault parties; and follows up with payees if payment is late.

  • Enters recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.

  • Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.

  • Using various search techniques, is responsible for skip tracing (finding someone who does not wish to be found).

  • Responsible obtaining a copy of the police report to support the recovery claim.

  • Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.

  • Responsible for responding to clients' questions timely and professionally.

  • Assists with salvage disposition.

  • Responsible for filing, faxing, photocopying, scanning, and other general office functions; opens and distributes mail within the department.


Education & Licensing

High school diploma or GED required.


One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.

Skills & Knowledge

  • Excellent oral and written communication skills

  • PC literate, including Microsoft Office products

  • Analytical and interpretive skills

  • Strong organizational skills

  • Good interpersonal skills

  • Ability to meet or exceed Service Expectations

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.